If you are trying to control your Tesi Electric radiator via the remote control but it does not respond, check the following conditions to rule out a malfunction.
IMPORTANT
Remember that the Tesi Electric radiator is designed to heat only when the set temperature is higher than the room temperature. This means that if the room has already reached the desired temperature, the radiator will not turn on.
Check your remote control |
Power supply
Make sure the power cable is properly plugged into the electrical outlet and that the outlet is working. Try connecting another device to the same outlet to verify its operation.
Standby mode
Your radiator may be in standby mode, meaning it is paused.
Deactivate standby mode.
How do I deactivate Standby mode on my Tesi Electric radiator?
Antifreeze mode
If the device is in Antifreeze mode, it will heat only when the room temperature drops below the protection temperature (7 °C).
Deactivate Antifreeze mode.
How do I deactivate Antifreeze mode on my Tesi Electric radiator?
Check Your Radiator |
Distance and orientation of the remote control
Make sure you are within 5–10 meters of the radiator and point the remote control directly at it.
Obstacles between remote and radiator
Check that there are no objects or barriers blocking the infrared signal.
Remote Control display and button lock
Make sure the display lights up when pressing any button and that the remote control lock is not active.
How do I deactivate the Remote Control Lock on the Tesi Electric remote?
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Battery status
Ensure that the batteries are charged and free of corrosion.
Tips and Troubleshooting
Find answers to the most frequently asked questions here:
- The Button on the Tesi Electric Radiator Does Not Work
- Why the Tesi Electric Radiator Does Not Follow Saved Schedules?
- The LED on the Tesi Electric Radiator Does Not Light Up
- The Tesi Electric Radiator Is On But Not Heating
Check the Troubleshooting section to resolve the most common issues on your own.
Still need help?
If you’ve followed all the steps and the issue persists, please contact our Customer Service.